Terms and Conditions

Welcome to CosyMuse ("we," "us," or "our"). These Terms and Conditions ("Terms") govern your use of our website and your purchase of products from our online store. By accessing or using the Site, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use the Site.

1. General Conditions

  • Eligibility: You must be at least 18 years old or have the consent of a parent or guardian to use this Site. By using the Site, you represent that you meet these requirements.
  • Agreement to Terms: By accessing or placing an order on the Site, you agree to comply with these Terms, our Privacy Policy, and any additional policies referenced herein.
  • Changes to Terms: We reserve the right to update or modify these Terms at any time without prior notice. The updated Terms will be effective upon posting on the Site. Your continued use of the Site after changes constitutes acceptance of the revised Terms.

2. Products and Pricing

  • Product Availability: All products listed on the Site are subject to availability. We reserve the right to discontinue or modify products without notice.
  • Pricing: Prices are listed in Australian Dollars AUD and exclude shipping, and handling unless otherwise stated. We strive to ensure pricing accuracy but reserve the right to correct errors or inaccuracies.
  • Product Descriptions: We make every effort to ensure product descriptions and images are accurate. However, we do not guarantee that all details, colours, or specifications will be error-free. Products may vary slightly from their images due to lighting or manufacturing differences.

3. Orders and Payment

  • Order Acceptance: Placing an order does not guarantee acceptance. We reserve the right to refuse or cancel an order for any reason, including pricing errors, stock unavailability, or suspicion of fraudulent activity.
  • Payment: We accept payments via credit/debit card and PayPal. You agree to provide accurate payment information and authorize us to charge the total amount, including taxes and shipping, to your chosen payment method.
  • Order Confirmation: Upon successful order placement, you will receive a confirmation email. This does not guarantee stock availability but confirms receipt of your order.

4. Shipping and Delivery

  • Order Processing: Orders are typically processed within 2-5 business days after payment confirmation. Processing times may vary depending on product availability and supplier schedules.
  • Shipping Partners: We partner with reputable carriers to deliver your orders. The carrier used will depend on your location and the supplier fulfilling your order.
  • Shipping Confirmation: Once your order has shipped, you will receive a confirmation email with tracking information (if available). Note that some low-cost shipping methods may not include tracking.
  • Shipping Policy: We ship Australia wide. Shipping costs and estimated delivery times are provided at checkout. Delays may occur due to carrier issues, or unforeseen circumstances.
  • Risk of Loss: Ownership and risk of loss transfer to you upon delivery of the product to the shipping carrier.

5. Returns and Refunds

  • Return Policy: We do not accept returns for change of mind purchases.
  • Defective or Damaged Items: If a product arrives damaged or defective, contact us within 7 days of delivery for a replacement or refund.

6. User Conduct

  • Prohibited Activities: You agree not to use the Site to:
    • Engage in fraudulent, unlawful, or abusive activities.
    • Attempt to gain unauthorized access to our systems or data.
    • Post or transmit harmful, offensive, or defamatory content.
  • Account Security: If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for all activities under your account.

7. Intellectual Property

  • Ownership: All content on the Site, including text, images, logos, and designs, is owned by CosyMuse or our licensors and is protected by copyright, trademark, and other intellectual property laws.
  • Limited License: You are granted a limited, non-exclusive license to access and use the Site for personal, non-commercial purposes. You may not reproduce, distribute, or modify any content without our written consent.

8. Limitation of Liability

  • Disclaimer: To the fullest extent permitted by law, CosyMuse is not liable for any direct, indirect, incidental, or consequential damages arising from your use of the Site or purchase of products, including but not limited to damages for loss of profits, data, or use.
  • Product Use: We are not responsible for damages resulting from improper use of our products.
  • Website Availability: We do not guarantee uninterrupted or error-free access to the Site and are not liable for issues caused by technical failures or maintenance.

9. Indemnification

You agree to indemnify and hold CosyMuse, its affiliates, officers, and employees harmless from any claims, damages, or expenses (including legal fees) arising from your violation of these Terms or misuse of the Site.

10. Governing Law and Dispute Resolution

  • Governing Law: These Terms are governed by the laws of New South Wales, Australia, without regard to conflict of law principles.
  • Dispute Resolution: Any disputes arising from these Terms or your use of the Site will be resolved through the relevant dispute resolution channels applicable in New South Wales, Australia. You agree to waive any right to a jury trial or class action.

11. Termination

We reserve the right to terminate or suspend your access to the Site at our discretion, without notice, for any violation of these Terms or for any other reason.

13. Miscellaneous

  • Entire Agreement: These Terms, along with our Privacy Policy and any other referenced policies, constitute the entire agreement between you and CosyMuse regarding your use of the Site.
  • Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force.
  • No Waiver: Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other rights.

Thank you for shopping with CosyMuse. We appreciate your business and strive to provide a seamless and enjoyable shopping experience.