Shipping policy

Shipping & Delivery Policy

Welcome to The Cosy Edit. Each of our pieces is printed on demand, meaning we create your item specifically for you once your order is placed. This reduces waste and ensures your order is uniquely yours.

1. The Two-Step Process

Before your order reaches your door, it goes through two distinct phases once your order has been confirmed:

  • Production: 2 – 5 business days (Printing, quality check, and packaging).
  • Shipping: The time it takes for the carrier to deliver the item to your address.

2. Shipping Destinations & Estimates

We use a global network of print providers to ensure your order is fulfilled as close to you as possible. This minimizes carbon footprint and shipping times.

Region Standard Shipping (After Production) Express Shipping (If Available)
Australia & NZ 3 – 8 Business Days 1 – 3 Business Days
United States 3 – 7 Business Days 2 – 3 Business Days
Europe / UK 5 – 12 Business Days 3 – 5 Business Days
Rest of World 10 – 20 Business Days N/A

Note: Delivery times are estimates. While we aim for spiritual speed, external factors like customs or high-volume seasons (e.g., Christmas) may cause slight delays.

3. Shipping Costs

Shipping is calculated at checkout based on the weight of your order and your destination.

  • Tracking: All orders include a tracking number, which will be emailed to you as soon as your order is dispatched.

4. International Customs, Duties & Taxes

For our international seekers (ordering from suppliers in a different country):

  • Orders may be subject to import duties and taxes (including VAT in the EU) once a shipment reaches your country.
  • The Cosy Edit is not responsible for these charges; they are the responsibility of the customer.
  • EU Customers: Due to 2026 EU regulations, some digital and physical goods may have VAT collected at checkout—please check your order summary for details.

5. Delivery Guarantees (Australian Consumer Law)

As an Australian-based business, we honor all protections under the Australian Consumer Law (ACL):

  • Non-Delivery: If your order does not arrive within a reasonable time (estimated delivery + 10 business days), please contact us. We will investigate and provide a replacement or refund if the item is deemed lost.
  • Damaged Items: If your item arrives damaged, please take a photo and contact admin@cosymuse.store within 14 days. We will arrange a high-priority replacement at no cost to you.
  • Incorrect Address: We cannot be held responsible for orders sent to an incorrect address provided by the customer. Please double-check your "Ship To" details at checkout.

6. Multiple Shipments

To get your items to you as fast as possible, orders with multiple products (e.g., a Hoodie and a Phone Case) may be shipped in separate packages from different fulfillment centers. You will receive unique tracking numbers for each package.

Contact Our Support Team

If your order hasn't reached you or your tracking hasn't updated in 5 days, please reach out so we can help:

Email: hello@thecosyedit.store 

Response Time: Within 24–48 hours (Monday – Friday) | 9.00am - 5.00pm AEST